Booking Terms and Conditions
Irentalz Pty Ltd T/A Ray White Jervis Bay & stayjervisbay
Please take the time to read through our Booking Terms & Conditions thoroughly. When you make a reservation with us these Booking Terms & Conditions are deemed to have been accepted by you.
If you require further clarification on any point within this document please contact our office on 02 4441 6400 prior to confirming your reservation by paying your non-refundable deposit.
* The property shall not be used by more than the number of guests listed on your booking.
* Guests should abide by all terms and conditions outlined within the ‘Booking Terms & Conditions’.
* Guests must abide by noise, fire & any restrictions stipulated by Council & Regulatory Authorities.
* Pets are not permitted unless specifically noted in your booking.
* Smoking is not permitted anywhere on the property.
* No commercial activity is to take place at the property.
* No parties, functions, weddings etc are permitted at any holiday rental properties.
* Tents, Caravans and other structures are not to be erected.
* Guest Cancellation Policy – booking fees, cleaning, sundries & linen charges are non-refundable.
Deposits are only refundable when the property can be fully re-booked for the full term of the
* The primary guest must be at least 21 years if age (photo ID will be required). Guests under 21
are of course welcome, however must be accompanied by a parent/guardian above the age of
Booking & Confirmation Summary
To proceed with a booking, the following processes apply:-
Identifying the Primary Guest. The primary guest is the main point of contact during the rental period and is responsible for conveying information to all occupying guests. The primary guest must complete & sign the Primary Guest Details Form which will be emailed to you upon acceptance of your booking. Photo identification eg. Driver’s License or Passport etc is required.
Acknowledging & Accepting the ‘Booking Terms & Conditions’. By paying your deposit, you formally acknowledge & accept all terms outlined in this document.
Deposit: Your deposit is due within 48 hours (2 business days) of booking being accepted. Once your deposit is paid your booking is considered ‘confirmed’. The deposit is non-refundable unless the property can be re-booked for your exact dates (less booking fees & sundry charges), see further information below.
Balance: Your balance of all outstanding monies is required 30 days prior to your arrival date.
Security Bond: Please note you will need to provide valid credit card details 7-14 days prior to your stay so we can process your bond pre-authorisation before your arrival.
Payments: Payments can be made by cash, credit card (Mastercard/Visa) or EFTPOS. Please see ‘Credit Card & EFTPOS Surcharge’ clause.
Credit Card & EFTPOS Surcharge
As of the 1st January 2017, all payments made by a credit card (Visa/Mastercard) will incur a fee of 0.33% per transaction or $0.55 per EFTPOS debit card transaction. Please note fee is subject to change at agent discretion.
Number of Guests & Usage Permitted
The guest(s) agrees to not exceed the maximum number of guests permitted by the individual property. This information can be found on the individual property page of our website (stayjervisbay.com.au), app or upon request (in writing) from the owner/agent. No additional guests are permitted (ie. strictly no parties, weddings, functions, gatherings etc) without the written permission of the owner/agent. If this clause is breached, the primary guest/guests acknowledges that they will forfeit their bond, be asked to vacate immediately and also have no claim to recovering accommodation paid.
A deposit of 50% of total rent (plus booking fees, cleaning, linen, and credit card fees etc) is required at time of booking. If the booking is made within 30 days of arrival, full payment will be required at the time of booking
Final payment is due 30 days prior to your booking and this is automatically deducted from the credit card details given at the time of the deposit.
Cancellation By Guest
In the event of a cancelled booking (by guest), the deposit is not refundable unless the premises are re-booked for the entire period. If we are able to rebook the premises a cancellation fee of $500 will be charged. The booking fee & any sundry fees are not refundable. No refund will be given if the tenant vacates prior to their departure date during their stay.
Cancellation By Owner/Sale of Property
The owner reserves the right to request that his/her property be removed from the rent roll or put on the market for sale. Should the property you booked become unavailable, this office will endeavour to relocate you to a similar property. Should you not accept the alternative property (written notification required) all monies received will be refunded in full.
Changes to Bookings
The tariff is for the agreed number of guests detailed on our confirmation correspondence. If there is a change or discrepancy, you will need to contact us to make changes and ensure those changes are documented.
By paying the deposit, the guest is reserving a specific property for specific dates. The booking dates and property cannot be changed. Doing so would effectively cancel the original reservation and cancellation terms will apply. However, we may be able to transfer your booking to different dates for the same property at the owner’s discretion, if we can secure another guest to re-book the property for the original booking dates. There are no guarantees that this will be possible. If we are able to transfer your booking to alternative dates a transfer fee of $200 plus a further booking fee for the new booking will apply.
The owner/or owners agent does not offer refunds or reschedule bookings due to weather events, traffic delays, or natural disasters. You are encouraged to take out travel insurance to cover such events. No refunds will be given for late arrivals, early departures or unused days of your holiday rental property reservation.
Check In & Check Out
We cannot guarantee that a property will be ready at the check-in time. We will endeavour to have the property ready however circumstances may sometimes cause delays particularly (but not limited to) high turnover peak periods, back to back bookings & last minute bookings. There will be no refund or credit if a property is not ready at said time.
Check-In. The property keys will strictly be available from 3pm and not before, unless an early check-in is pre-arranged and confirmed in writing by Ray White Jervis Bay. If you are arriving out of office hours, please refer to your confirmation letter or stayjervisbay app (downloadable on Google Play & iTunes) for the location of the location of keys. Unauthorised early check-ins will be charged at minimum a fee of $50 per hour.
Check-Out. Check out is strictly before 10am, unless a late check-out is pre-arranged and confirmed in writing by Ray White Jervis Bay. Please ensure all doors, windows, security doors are locked and the property is secure. Keys are to be returned to the point of collection at check-in (ie. key lock box if you have been provided with a code or returned to Ray White Jervis Bay office located at 1/1 Burton Street, Vincentia (there is a key return slot to the right side of the front door if the office is unattended). In the event the guest(s) have not vacated by 10am (or confirmed pre-arranged late check-out time) a late check out charge of $50 per hour (or part thereof) will be incurred by the guest, and will be deducted from the bond without notification.
Property Presentation & Inventory
Our staff will describe the premises and its position to the best of our ability and in good faith. From time to time changes occur at properties, sometimes by owners and outside of our control or knowledge therefore no responsibility for irregularities will be accepted. Occasionally, there may be building / construction on houses within the nearby vicinity of the property booked. Ray White Jervis Bay takes no responsibility for any issues relating to noise on neighbouring properties. If there is a dispute relating to general cleanliness, the guest must report the issue immediately upon arrival at the property and the agent/owner will address with the assistance of the contracted 3rd Party Cleaner which may result in the cleaner re-attending the property to rectify. We recommend that you look at the photos on the internet and ask any questions prior to paying your booking deposit. No responsibility, refund, or relocating for alleged misrepresentation will be accepted. Once the guest has checked in they accept the property in the condition it is let.
Security Bond & Damages
The security bond is a credit card pre-authorisation is much like any other charge to a credit card, except instead of actually debiting funds from the cardholder you just put a temporary "hold" on the funds that lasts up to 28 days depending on the bank. The Security Bond will be automatically processed from your credit card details provided within 2-5 days of your arrival.
In the majority of cases, the Primary Guest must provide a Security Bond (card pre-authorisation) of $500-$1000 before entering any property. Please note, for certain properties/circumstances this amount may vary and is at the agent/owner discretion. The owner/agent is authorised to spend all/part of the bond to cover any breach of the ‘Booking Terms & Conditions’ included in this document eg. additional cleaning & rubbish removal, re-arranging or re-configuring furniture/furnishings, damage or loss caused to the premises or contents during the guest’s stay. In the event damage/cleaning costs exceed the pre-authorised bond amount, the owner/agent will take further action to recoup any costs. This may include additional charges to credit card details provided, NCAT/legal proceedings etc.
The property is inspected after you vacate the premises and a full cleaners report is given at the end of each tenancy to the owner/agent. Under no circumstances will the bond be refunded upon departure. The Primary Guest will be advised accordingly of any claim being made on their security bond.
The Primary Guest accepts responsibility for and agrees to indemnify the owner against any loss or damage to the premises or contents during the guest’s occupancy. The guest(s) must report any damages, breakages or lost items including keys immediately to Ray White Jervis Bay.
Owner/Agent Access & Private Areas
The guest(s) agrees to allow the agent or his nominee to enter the premises to arrange any necessary repairs and/or to inspect the property during occupancy.
Any area of the property which is found to be locked and for which a key has not been supplied is considered ‘private and not for tenants use’. Anyone gaining unlawful access to a private area shall be found to be in breach of this agreement and be asked to forfeit bond and vacate the premises immediately.
Lost Keys/Locked Out
If a guest loses keys or lock keys inside the property and require access, a call out fee of $50 will apply. If replacement keys need to be cut, key barrels need to be replaced, or re-keying is required, all costs will be calculated and charged to the guest.
If there is a key-safe at the property, please use it to secure one set of keys at all times when you leave the property, including when you check out. If a tradesman needs to attend to any requested or agreed maintenance during your stay this will ensure they can access the property.
Linen & Towels are not provided unless advised otherwise in writing. You will need to bring your own sheets, towels, pillowcases, tea towels, table cloths, and face washers. Tenants are also advised to supply personal items such as toilet paper, dishwashing and laundry detergents. Linen hire is available locally and can be pre-booked when you are paying your deposit and will incur additional charges.
Parking & Site Usage
Each property listing available on stayjervisbay.com.au or raywhitejervisbay.com.au websites outlines the number of off-street parks available and number of cars permitted at the property. On-street parking is not provided or guaranteed for guests or visitors. The owner and/or agent cannot be held responsible or liable for any fines or penalties incurred by guests or visitors from parking on the street (where local parking restrictions/metered parking applies).
Parking campervans, caravans and trailers (with or without boats) on a residential street at a holiday home is not permitted under any circumstances. Guests will be required to remove any campervans, caravans or trailers. If a guest fails to comply, the item may be towed away at the guest’s expense and charges will be deducted from bond. The violation of terms and conditions may also result in guest being asked to vacate and loss of rent and bond
Garbage & Excess Rubbish Removal Charges
Garbage bins must be put out for garbage collection by the guest, please contact Ray White Jervis Bay or consult the stayjervisbay app to confirm rubbish collection day for your holiday property. Seafood is not to be cleaned or scraps left at the property.
Excess garbage is the guest responsibility, and must be disposed of upon departure. Excess garbage removal fees will apply at a starting fee of $50+ depending on the amount of rubbish needing to be disposed of, which will to be deducted from the guest bond. If the bin is full upon arrival, please notify our office immediately.
Barbeque Facilities (where applicable)
It is the guests responsibility to ensure that the premises are in a clean and tidy manner and moving of the furniture is strictly prohibited. Please ensure that all BBQ’s and their utensils are cleaned and gas turned off. If the BBQ is found unclean a charge of $50 will apply and will be deducted from the guest bond.
Barbeques are provided for your convenience at most properties. If you are unsure if your property does not supply a BBQ please check the property description on our website or contact our agency for confirmation. If the BBQ gas bottle requires filling during your stay, the guest is to refill the bottle and bring the receipt to our office for reimbursement. In most cases payment will be made via direct deposit into your nominated bank account, so please provide your BSB, bank account number & account name to expedite reimbursement.
Guests agree to not touch the thermostat on the refrigerator/freezer. The guests agree to discard/remove all food items from the refrigerator/freezer upon departure.
Animals are strictly prohibited on any holiday premises, unless specified in the property description and/or confirmed in writing by the owner/agent. Breach of will result in total loss of bond and additional cleaning/damage charges.
Jervis Bay Marine Park
Information pertaining restricted areas can be obtained from the Department of Primary Industries website at http://www.dpi.nsw.gov.au/fishing/marine-protected-areas/marine-parks/jervis-bay-marine-park
General Repairs Whilst in Occupation
Occasionally a fault may be discovered with an appliance/electronics/property fitting/inventory Item whilst the guest is occupation. These situations are beyond our normal control and whilst every effort will be made to rectify, it may not be possible to repair whist the guest is in occupation. As these issues are beyond our control, no refund or compensation will be offered to the guest.
The guest acknowledges that if a tradesperson is required to attend to a repair whilst the guest is in occupation, the guest may be responsible for the payment for service charges by the tradesperson in the following circumstances:
* when there is no fault found by the tradesperson
* when the guest has not operated the appliance in the correct manner
* when the tradesperson has not been able to gain access to the premises to carry out requested repairs
Noise & Nuisance
Guests agree to comply with all statutory laws, strata by-laws and local council regulations applicable to the premises.
We have a strict ‘no party’ policy. The only guests staying at the property are permitted to be present. If you wish to have visitors in addition to booked guests, you must advise us in writing prior to your stay and ensure you receive specific written permission. This is not possible at all properties. If you or any other guest receives a warning regarding excess noise, you will be asked to leave the property IMMEDIATELY with no refund of monies (incl. bond). Noise audible outside the dwelling/property is prohibited between 10pm-8am.
In addition, if our staff, security guards, regulatory authorities or the police are called to the property to deal with noise complaints, or we receive complaints from the neighbours during your stay, a fee of $500 per offence will be charged. Noise disruption for these purposes includes (but it not limited by):- loud behaviour of any type that disrupts the peace and quiet of others; intrusive or abusive language, loud music, vehicle noise or any sounds affecting other residents that are audible outside the boundaries of the property.
Personal Loss or Theft
No responsibility is taken by the owner/agent for any of the occupant’s personal property left at the premises.
In the event items left behind by a guest are located, they will either be available to be collected at our office or returned by post at guests cost.
Bookings are made in good faith by the Agent but may be subject to any changes notified by the owner prior to the commencement of the booking. The Agent will not accept responsibility for actions taken by the owner of the premises outside of his/her control. The Agent cannot be held responsible should a property be sold and the booking cancelled. Every reasonable endeavour will be made to offer alternative accommodation should this occur.
The Owner/Agent accepts no responsibility for mis-descriptions/missing inventory of the property. Guests are strongly advised to confirm/clarify specific property requirements/requests with owner/agent prior to paying the non-refundable deposit.
Tariffs, Booking Fees & Sundry Costs quoted are correct at the time of printing and are subject to change without notice.
Additionally to the above, please adhere to any laminated/posted instructions contained within the property. A breach of any clause within the ‘Booking Terms and Conditions’ will permit the owner or owner’s agent to refuse a key, amend a rental or immediately terminate the tenancy. No refund will be paid on the termination of a tenancy.
Release & Waiver of Liability
IN CONSIDERATION of the holiday letting of the property, the Primary Guest acknowledges and agrees for himself, herself or itself, and any personal representatives, heirs, and next of kin that he, she or it assumes full responsibility for the safe use and operation of the Property during the entire time the property is under the Primary Guest’s care, custody and control. The tenant warrants and represents that he, she or it will, at all times, supervise the safe use and operation of the property rented herein.
IN FURTHER CONSIDERATION of this holiday letting of the property:
The tenant hereby releases, waives, discharges the Lessor including the agents, servants, employees, members, directors and shareholders from and against any and all claims from damages suffered by way of personal injury or otherwise by the person or entity connected with the use or operation of any of the property leased herein.